Условия за използване на услугата

INDENA® Terms of Service

1. Introduction

Welcome to the INDENA® Official Store (accessible via indena.eu). This website is operated by INDENA®. Throughout the site, the terms “we”, “us” and “our” refer to INDENA®. By accessing or using our website and purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

2. Acceptance of Terms

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

3. Eligibility

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence, and that you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose.

4. Products and Availability

Certain products or collections may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange strictly according to our Return & Refund Policy. We make every effort to display as accurately as possible the colors and images of our products; however, we cannot guarantee that your monitor's display of any color will be 100% accurate. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction where reasonably necessary to protect our business.

5. Pricing and Pricing Errors

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. In the event that a product is mistakenly listed at an incorrect price due to a typographical, technical, or system error, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your payment processed.

6. Orders and Contract Formation

The display of products on our website constitutes an invitation for customers to place an order and does not constitute a legally binding offer by INDENA®. A legally binding contract is only formed once your order has been accepted and processed for shipment at our distribution center. We reserve the right to refuse or cancel any order you place with us. We may, where reasonably necessary, limit or cancel quantities purchased per person, per household, or per order.

7. Payments

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. Payments are processed securely via authorized third-party gateways (such as Shopify Payments, Stripe, or PayPal). We are not responsible for transaction failures caused by technical issues with foreign banks or currency conversion discrepancies.

8. Fraud Prevention

We maintain automated and manual fraud analysis systems. We reserve the right to flag transactions, cancel orders, or restrict access to our store where reasonably necessary to protect our business, our customers, or to comply with applicable law. We reserve the right to refuse claims that are reasonably believed to be fraudulent, abusive, or unsupported by reasonable evidence.

9. Shipping

All delivery terms, timelines, risks of loss, and carrier liabilities are governed by our separate, dedicated Shipping Policy, which is incorporated into these Terms by reference.

10. Returns, Hygiene Regulations, and Chargebacks

All returns, refunds, cancellations, and product defect claims are strictly governed by our dedicated Return & Refund Policy. Customers are highly encouraged to contact our support team before initiating a payment dispute or chargeback with their bank, as most issues can be resolved quickly through our internal support process.

11. Intellectual Property

All brand terminology, technology names (including Tagless Comfort™, Signature Waistbands™), logos, graphics, images, and text displayed on this website are the exclusive intellectual property of INDENA® and are protected under international trademark and copyright laws. No content may be copied, reproduced, distributed, modified, or used without our prior written permission except where permitted by law.

12. Website Availability and Technical Errors

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. The website may occasionally be unavailable due to maintenance, system upgrades, or technical issues beyond our control. We are not liable for any losses or damages arising from website downtime, except where required by applicable law.

13. Limitation of Liability

INDENA® shall not be liable for any indirect, incidental, punitive, special, or consequential damages resulting from the use or inability to use our products or website. Nothing in these Terms limits or excludes our liability for death, personal injury, fraud, or any other liability that cannot be excluded or limited under applicable mandatory law.

14. Force Majeure

INDENA® shall not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to strikes, lock-outs, labor disputes, acts of God, war, fire, floods, severe weather, governmental restrictions, pandemics, or transportation disruptions.

15. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Bulgaria, without prejudice to any mandatory consumer protection rights applicable under the laws of the customer's country of residence.

16. Changes to These Terms

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

17. Contact Information

Questions regarding these Terms of Service, legal notices, or other legal inquiries may be sent to us at info@indena.eu.